1. Who we are

Nkoh Shop is a Belgian brand based in Geraardsbergen, Flemish Region, operating the site nkohshop.be. For any question regarding this policy, reach us at info@nkohshop.be.

2. Data we collect

We only collect data strictly required to run the service:

• At signup: first name, last name, email, phone (optional), password (stored hashed).
• At order: shipping address, billing address, payment method (handled by Stripe — we store no banking data).
• Browsing: strictly necessary technical cookies (session, language, cart).

3. Purpose of processing

Your data is used to:

• Process and deliver your order.
• Keep you informed of your purchase status.
• Answer your requests (customer service).
• Comply with our Belgian accounting and legal obligations.

4. Retention period

Order data is kept for 10 years (Belgian accounting requirement). Account data (email, password) is kept while your account is active and deleted on request.

5. Your rights

Under GDPR, you have the following rights:

• Access to your personal data.
• Rectification of inaccurate data.
• Erasure ("right to be forgotten").
• Restriction of processing.
• Data portability.
• Objection to processing.

To exercise any of these rights, write to info@nkohshop.be.

6. Cookies

Nkoh Shop only uses cookies strictly necessary for the site to function (session, cart, language). No advertising or third-party tracking cookies are set without your explicit consent. Details in our cookie policy.

7. Data sharing

Your data is never sold. It is only shared with service providers essential to running the service:

• Stripe (payment) — based in Ireland, GDPR compliant.
• Our carrier — for delivery.
• Odoo (business management) — data hosted in Europe.

8. Complaints

In case of dispute, you can file a complaint with the Belgian Data Protection Authority — dataprotectionauthority.be.